Terms & Policies

CHECK YOUR ORDER

From the delivery day with the corresponding tracking number, the buyer has 48 hours to inspect the package. Any missing pieces must be reported during this time period, otherwise Evolved Extraction will not be held responsible. If anything is missing, please email us at info@evolvedextraction.com 

For orders with local pick-up, we will hold your order ready for 30 days after purchase is made unless other arrangements are requested at the time of purchase. After 30 days, we require 24 hours notice to re-pick your order and cannot guarantee that your order will remain stocked. 

INTERNATIONAL SHIPPING

Evolved Extraction ships internationally. 

Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are the responsibility of the recipient.

DAMAGED ITEMS FROM SHIPMENT

If your shipment is clearly damaged during transit, refuse the package and have the driver document all damage to the package. Evolved Extraction cannot take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, Evolved Extraction will file a claim with the carrier and ship a replacement once the damage inspection is complete. If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 48 hours of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.

RETURN POLICY

Your original invoice is your Proof of Purchase, which must be retained in the event of a warranty claim or a return. By placing an order with Evolved Extraction either online, in store, or via phone, you indicate that you have read and agree to the following return policies. Returns must meet ALL criteria.

Evolved Extraction does not accept returns on glassware, terpenes or customized items. Evolved Extraction in its absolute discretion shall be the sole determiner of whether a product is in fact defective.

From the day it is delivered, which is confirmed by the tracking number provided, the buyer has 48 hours to check and inspect the package. Any missing pieces must be reported within the 48 hours post-delivery, otherwise Evolved Extraction will not be held responsible. If anything is missing, please email us at info@evolvedextraction.com

You have 14 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of Evolved Extraction. If the item is returned during this time frame, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, Evolved Extraction will supply a prepaid shipping label along with an RMA number.

For non-defective products, a 20% restocking fee will apply and the buyer is responsible for the cost of the return shipment. For products verified to be defective, Evolved Extraction will be responsible for the return shipment and the shipment of replacement items.

Purchases made in store must be returned within 14 calendar days, unused, unopened, and undamaged.

Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to Evolved Extraction, you will be responsible for the loss of any non-defective items.

If a defect is found to not be the fault of Evolved Extraction, warranty work will be quoted and authorized by the customer. The unit will be repaired and shipped back to the customer within 7 business days from the time of customer authorization and payment.

*Shipping freight charges for work not performed under warranty are the customer's responsibility and will be provided in the warranty repair work quote. 

The unit will be considered "abandoned" after 45 days following notification of repair options and may be re-purposed or discarded. 

All warranties are void on equipment that is used with power converters, or when they come standard as 110/120V power and are used outside the US or Canada no exceptions. All warranties are also void if plugged into the wrong outlet and your equipment blows a fuse. Owning a power converter does not mean it can handle the load necessary to operate our electronics safely. Please inquire with Evolved Extraction prior to purchase to see if we approve the converter.

All stainless steel parts purchased separately to put together a Closed Loop system DO NOT come with a standard warranty, technical help, or a tested system guarantee. The User assumes all responsibility and risks of the system.

PRIVACY STATEMENT

Our e-commerce store is hosted on Shopify Inc. Your data is stored through Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Please also see Shopify’s Terms of Service: https://www.shopify.com/legal/terms and Privacy Statement: https://www.shopify.com/legal/privacy

WHAT WE DO WITH YOUR INFORMATION?

When you purchase from our store, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

QUESTIONS

If you would like to access, correct, amend or delete any personal information you have registered with us, state a complaint, or if you want more information, please contact us info@evolvedextraction.com or by mail at:

Evolved Extraction Solutions
Re: Privacy Compliance
2-23302 River Road, Maple Ridge, BC V2W 1B6